Agent burnout Coaching Construction 
TeleDirect
MARCH 13, 2025
Implement refresher courses for agents to improve their skills over time. Use Call Monitoring and Quality Assurance Programs Regularly review recorded calls to assess agent performance. Provide constructive feedback on areas for improvement. Reward top-performing agents for motivation and recognition.
Vistio
DECEMBER 16, 2024
Ongoing Support: Pair new hires with mentors, provide frequent coaching, and offer flexible training solutions like ServiceSim. These measures allow agents to build confidence and refine their skills at their own pace.
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Playvox
APRIL 27, 2023
Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.
Balto
FEBRUARY 6, 2023
Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. Involve them in your processes and thinking to increase their overall buy-in.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.
JustCall
DECEMBER 1, 2022
Encourage them to openly share their thoughts and constructively challenge each other, which will significantly help to motivate remote employees. Use broadcast messages to communicate support to people or teams and identify how the work from home call center agents are contributing to the company’s larger purpose.
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