Agent burnout Coaching Course 
CX Global Media
JUNE 5, 2017
If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Of course, you did. Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. It’s obvious, right?
TeleDirect
MARCH 13, 2025
Provide Continuous Learning Opportunities Offer ongoing training sessions to keep agents updated on new policies and technologies. Implement refresher courses for agents to improve their skills over time. Use Call Monitoring and Quality Assurance Programs Regularly review recorded calls to assess agent performance.
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Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. In addition to displays that everyone can see, contact center solutions can provide personalized dashboards on each agent’s desktop. Contact center technology can alleviate agent burnout.
Calabrio
MARCH 25, 2025
This is where modern contact centers are turning to cutting-edge solutions, including AI, to deliver real-time performance tracking and more actionable coaching. Customer Satisfaction (CSAT) Scores: CSAT gathers direct customer feedback on their experience, providing valuable insights into agent performance.
SharpenCX
FEBRUARY 11, 2020
Where would you be without your agents in the first place? It’s vital that you know where your team’s strengths and weaknesses lie, so you know how to coach to better performance. Use the DISC Assessment or the StrengthsFinder Test to identify how your agents thrive and collaborate. Tip #3: Coaching for a Better Team.
CSM Magazine
OCTOBER 10, 2023
In the contact centre, where customers may be anxious, angry or upset, the effect often throws agents off course, impacting their mood, amplifying disengagement, and increasing AHT. While leaders often ask agents to ‘walk in the customer’s shoes’, such advice usually exacerbates these negative consequences.
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