Agent burnout Coaching Knowledge Base 
TeleDirect
MARCH 13, 2025
Provide access to knowledge bases and FAQs for quick reference during calls. Train Agents in Multi-Channel Communication Ensure agents are skilled in handling phone, email, chat, and social media interactions. Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve.
Vistio
DECEMBER 16, 2024
Here are some key approaches: Manageable Workloads: Assign tasks equitably and avoid overloading new agents with high-stakes responsibilities before theyre ready. Ongoing Support: Pair new hires with mentors, provide frequent coaching, and offer flexible training solutions like ServiceSim.
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Calabrio
MARCH 25, 2025
This is where modern contact centers are turning to cutting-edge solutions, including AI, to deliver real-time performance tracking and more actionable coaching. Customer Satisfaction (CSAT) Scores: CSAT gathers direct customer feedback on their experience, providing valuable insights into agent performance.
CCNG
MAY 11, 2022
Hasn't our industry evolved and progressed to a point where we should be producing better trained and skilled agents than in years past? There was no such thing as a knowledge base, Slack, or other advanced tools when many of us started in the call center industry. And what about leadership?
CSM Magazine
OCTOBER 4, 2022
Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers. Real-Time Agent Assist.
SharpenCX
AUGUST 4, 2020
Use it to automate scheduling your agents, route coaching lessons to your team, and even alert you to KPI thresholds that need attention. Use your automation tools to gather agent information and data so you can provide better coaching. Download Now: Get Real About Coaching Your Agents with These Actionable Tips.
Aria Solutions
MARCH 31, 2020
Contact centers are using Chatbots to provide instant answers to common questions, direct queries to the right agents, and reduce call volume. Customer-Facing Knowledge Base. Advanced Tools for Agents to Provide Better Support. Support tools to manage, monitor, and coach support teams. Callback Request.
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