Agent burnout Coaching Management 
CX Global Media
JUNE 5, 2017
If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Agents feel more valued. Upgrade your Agents.
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
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Anexa BPO
AUGUST 11, 2022
Today’s customer-facing workers are describing unprecedented levels of burnout, with many claiming that their employers prioritize the customer experience over employee wellbeing. These same workers are feeling left behind when it comes to the specialized coaching and training opportunities needed to deliver optimum performance.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. When companies require agents to work even more hours than originally scheduled, managers are just adding to the strain. Agents are human. Humans have limits.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.
Playvox
JULY 31, 2023
When thinking about workforce management (WFM), often people think of forecasting and scheduling. Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps.
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. To avoid burnout, you can follow these strategies: 1. Repetitive tasks 3.
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