Agent burnout Coaching Trends 
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Touch-tone and voice commands route calls, provide personalized information to callers and offer faster self-service for transactions that do not require an agent. Lack of recognition and reward.
Calabrio
MARCH 25, 2025
This is where modern contact centers are turning to cutting-edge solutions, including AI, to deliver real-time performance tracking and more actionable coaching. Customer Satisfaction (CSAT) Scores: CSAT gathers direct customer feedback on their experience, providing valuable insights into agent performance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
MARCH 25, 2021
When agent satisfaction is left unaddressed, agent burnout comes into play. Do you feel you would benefit from a mentoring or coaching program? Once you gather the results of your agent satisfaction survey, take the time to read each response and identify trends that correlate with your original areas of focus.
Skybridge
JUNE 10, 2020
For brands that have always used onsite call centers to care for their customers – and for the agents who worked onsite – this has been a particularly challenging time. Keep Building Skills with Training, Practice, and Coaching. Again, this is so much tougher if you’ve always delivered your training in an onsite classroom.
SharpenCX
AUGUST 4, 2020
Let’s look at a few technology trends to implement in your call center to fight burnout, attrition, and build agent and customer loyalty. Fighting Call Center Burnout With These Three Tech Trends: 1. Use your automation tools to gather agent information and data so you can provide better coaching.
SharpenCX
APRIL 29, 2020
Pair historical data with recent data trends from your real-time numbers. Factor in current business trends, new product or service releases and the net new customer forecasts for each quarter. Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily.
Playvox
APRIL 27, 2023
Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.
Expert insights. Personalized for you.
53 
Let's personalize your content