JustCall

NOVEMBER 22, 2023

Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. However, they don’t need more tools instead better coaching.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

Playvox

AUGUST 25, 2021

More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. Read the Press Release: Dialpad and Playvox Partner to Optimize Agent and Customer Experience through Dialpad Contact Center. ENJOYING THIS ARTICLE?

Management 57

Management Agent burnout Contact Center Coaching 57

Balto

JANUARY 14, 2025

Operational Efficiency Analytics streamlines operations, reducing costs while maintaining high service levels through effective workforce management: Dynamic Scheduling : Predictive analytics ensures the right number of agents are on hand, reducing downtime or wait times. Lets explore some of the most transformative trends.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

aircall

OCTOBER 31, 2016

And third, this increased customer loyalty and retention allows you to present your customers with upsell or cross-sell opportunities. This is a recipe for agent burnout , and for an unsuccessful and unsustainable strategy. Regular coaching sessions will keep your team proactive and on the same page.

outsourcing 48

outsourcing Multichannel Agent burnout Self service 48

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Its not just a workflow.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Its not just a workflow.

Best practices 52

Best practices Call Center Metrics Management 52