Agent burnout Complaint resolution Customer Service 
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
Fonolo
JUNE 14, 2018
Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Growing product development teams and analysts who can carefully review the rich information about customer experience that can be mined from the data collected from all channels, and.
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