Agent burnout Complaint resolution Personalization 
Nicereply
SEPTEMBER 6, 2022
When they need help from a person, your support team will be there, but they won’t have to rely on them for every question. Complaints Resolution: Why It’s Important For Your Business (Peak Support). 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).
Fonolo
JUNE 14, 2018
Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Adding to this personalization, chatbots can also field frequently asked questions.
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