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No need to feel defeated, though: Certain trends are emerging that businesses should set a course to follow this year to vie for the number one spot. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. Working to improve chatbot technology is a trend to consider this year.
It’s an ever-evolving field, which means it’s critical for support leaders to keep an eye on other companies’ experiences and trends. At the end of the month, if you’re seeing an ongoing trend, it’s worth bringing up to the rest of the company.”. ComplaintsResolution: Why It’s Important For Your Business (Peak Support).
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