CX Global Media

JUNE 5, 2017

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Are you ready to meet this burnout problem head-on?

Agent burnout 192

Agent burnout Contact Center Morale Call Center 192

CX Global Media

JULY 1, 2017

Justin Robbins share a preview and insight into the 2017 ICMI’s Contact Center Expo Conference. Obvious Contact Center Agent Burnout Problem Revealed. If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Get the full article.

Contact Center 13

Contact Center Agent burnout Interactive Voice Response Chatbots 13

ROI CX Solutions

DECEMBER 16, 2024

Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. This means your agents can anticipate spikes in call volume and potential customer dissatisfaction without adequate preparation.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time outsourcing 52

Myra Golden Media

APRIL 17, 2017

Most contact center agents spend most all of their workday seated in front of their computers, headsets on, taking calls or waiting for calls. Imagine spending your entire day in conference calls, escalated calls with customers and returning calls! Can you imagine how draining this must be? Now imagine doing this every single day.

Customer Service 229

Customer Service Call Center Contact Center Agent burnout 229