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Implement refresher courses for agents to improve their skills over time. Use Call Monitoring and Quality Assurance Programs Regularly review recorded calls to assess agent performance. Provide constructive feedback on areas for improvement. Reward top-performing agents for motivation and recognition.
Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center AgentBurnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!,
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