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Improving Customer Service in BPOs with Multi-Tenant ContactCenterSoftware Noted management guru Peter F. That’s the power of multi-tenant contactcentersoftware for BPOs! What is Multi-tenant ContactCenterSoftware? Imagine an office building called the contactcenter.
Call Center Performance Management is a program, generally led by a contactcenter operations manager, dedicated to calculating and improving the performance of contactcenteragents. Team leaders report high levels of call center attrition and agentburnout after certain periods of time.
These inefficiencies can be a result of low agent morale, high turnover rates, agentburnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agentburnout.
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