Agent burnout contact center solutions Workload forecasts 
Playvox
JANUARY 11, 2024
Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload. Does your spreadsheet do all that?
Playvox
MAY 25, 2023
Inaccurate forecasts can also result in being understaffed, which is also very costly because it can create agent burnout and turnover, not to mention countless bad experiences because you don’t have enough people to serve the volume of interactions. How Does This Impact Omnichannel Forecasting? Complaints 2.
Expert insights. Personalized for you.
52 
Let's personalize your content