Remove Agent burnout Remove contact center workforce Remove industry standards
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Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025

Calabrio

Modern call center forecasting software also allows for quicker reactions to unpredicted changes, ensuring your team is ready for anything. Avoid agent burnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline. It all depends on your organization.