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How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contactcenterworkforce? That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? Prevention is the Best Medicine.
Modern call center forecasting software also allows for quicker reactions to unpredicted changes, ensuring your team is ready for anything. Avoid agentburnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline.
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