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Balance Your ContactCenters Workloads Adopting a proactive, rather than reactive, workforce management approach is crucial to overall agent performance.Get ahead of issues, avoid agentburnout, and meet customer demand efficiently with the help of sophisticated forecasting and scheduling tools.
Magnus Geverts shares his top tips for beating agentburnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.
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