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When there arent enough agents to handle incoming customer inquiries, waittimes increase, service levels drop, and customers become frustrated – often taking their business elsewhere. The risks of understaffing include: Longer waittimes Customers become frustrated and may abandon calls or chats.
Modern call center forecasting software also allows for quicker reactions to unpredicted changes, ensuring your team is ready for anything. Avoid agentburnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline.
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