TeleDirect

MARCH 13, 2025

Provide Continuous Learning Opportunities Offer ongoing training sessions to keep agents updated on new policies and technologies. Implement refresher courses for agents to improve their skills over time. Use Call Monitoring and Quality Assurance Programs Regularly review recorded calls to assess agent performance.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

FEBRUARY 19, 2019

We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. What’s Inside: Gamification in the Contact Center. Investing in Agents. The Anatomy of a Successful Contact Center Manager [Infographic].

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

CSM Magazine

AUGUST 8, 2023

With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Hodusoft

AUGUST 9, 2023

The first option, of course! Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates. Of the two, which one would you choose?

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Balto

JANUARY 14, 2025

Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. Gamification : Tools turn performance goals into rewards, boosting morale.

Call Center 52

Call Center Analytics Average Handle Time Big data 52