Contact Center Pipeline

AUGUST 6, 2019

Are your contact center agents increasingly late for work or calling in sick? Are quality and productivity declining while error rates and customer complaints escalate? If this is happening, your culprit may be BURNOUT. Burnout is defined as “a state of emotional, physical and mental exhaustion […].

Customer Care 140

Customer Care Contact Center Agent burnout Call Center 140

Fonolo

AUGUST 10, 2021

According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy. Start by creating a customer care vision and set goals.

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

CCNG

MARCH 8, 2023

Leaders need to empower their agents with the right resources and provide them with strategies to handle emotionally draining tasks. Moreover, striving for efficiency without compromising customer service is even more important; good customer service should never come at the cost of agent burnout.

Morale 195

Morale Contact Center CCNG Agent burnout 195

Skybridge

JUNE 10, 2020

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. All customer care agents need to know they’re supported by their employer and their coworkers.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

DECEMBER 1, 2022

Considering the above-mentioned facts, work from home call centers must create a sound internal process that makes it easier for them to manage and encourage their work from home call center agents who are working from home. Let us look at some of the benefits of work from home customer care department. Prevent Agent Burnout.

Call Center 52

Call Center Management Agent burnout Scripts 52

NobelBiz

FEBRUARY 21, 2023

In many cases, the simple trick of implementing a callback system can take the pressure off the customer care department, eliminating the main cause of stress for both the agents and the clients. This can help reduce the administrative burden on agents and allow them to focus on handling customer requests.

Best practices 52

Best practices Contact Center Abandon rate Management 52