Agent burnout, Customer effort and Quality management

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Agent burnout

Customer effort

Quality management

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

Agent burnout

Agent burnout Contact Center Gamification Agent Empowerment

How to Measure, Evaluate, and Improve Call Center Agent Performance

Calabrio

MARCH 25, 2025

Below, we look at 15 agent performance metrics and key performance indicators, each of which can add to your contact centers understanding of strengths and shortcomings in overall performanceat the level of individual agents and larger teams. Why it matters: Reflects reduced (or increased) customer effort.

Call Center

Call Center Metrics Abandon rate Coaching

Customer Contact Central

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

How to Measure, Evaluate, and Improve Call Center Agent Performance

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