Remove Agent burnout Remove Customer Service Remove Virtual Agent
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Virtual Agents vs. Live Agents: The Battle for CSAT

SmartAction

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?

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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Worried that automation will make your customer interactions feel impersonal? No worries!

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Contact Centers Can Thrive in the Worker Shortage

SmartAction

With easily scalable virtual agents, hold times are eliminated. Customers are greeted with “How can I help you today?” to self-service for over 100 types of interactions, from the most common to the most nuanced. A live agent deals with anything handled outside of self-service.

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What Is Contact Center AI?

Balto

The AI puts that company’s query at the top of the queue and routes it to the most suitable agent with an Automatic Call Distribution (ACD) system so that they can get support quickly. At the moment of writing this article, the possibility of AI fully replacing human agents is highly unlikely.