Agent burnout, Customer Service and Workload forecasts

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Agent burnout

Customer Service

Workload forecasts

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up. How Does This Impact Omnichannel Forecasting?

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

As customer interactions and support have become more complex, and contact centers provide omnichannel support, call center leaders need a better way to maximize agent performance, gain operational efficiencies, and deliver an outstanding customer service experience. Does your spreadsheet do all that?

Call Center

Call Center Schedule adherence call center workforce Management

Customer Contact Central

The Importance of Accurate Forecasting for Omnichannel Volume

Workforce Management for Call Centers: What You Need to Know

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