Fonolo

JULY 13, 2021

Anyone can experience burnout, regardless of their job title, position, and salary. However, customer support workers are at a particularly high risk of burnout, and that risk is even higher for call centers. What causes call center burnout? Stress is notoriously prevalent in call center agents.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

Mindtouch

FEBRUARY 6, 2018

Despite the proliferation of new support channels and technology, agent turnover remains the number one problem for contact centers. It’s not a problem to be ignored: agent burnout can diminish call center morale and negatively impact customer support KPIs like CSAT and NPS.

Agent burnout 54

Agent burnout Self service Call Center Morale 54

Mindtouch

MARCH 16, 2018

There are a lot of reasons a customer support agent might be unhappy. Regardless of the reason, an unhappy group of support agents can make for unhappy customers and seriously impact customer experience KPIs. Wherever you find agent burnout, dissatisfied customers are not far away.

Agent burnout 59

Agent burnout Customer Support Self service First call resolution 59

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Playvox

APRIL 4, 2023

Signs of contact center burnout to look for include new or increased: Irritability or cynicism Disengagement Isolation from colleagues Absenteeism Decreased productivity or performance These signs should be addressed immediately when you notice them. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Balto

JANUARY 21, 2025

Improving FCR strengthens customer satisfaction and builds trust in your customer support team. Customer Satisfaction Score (CSAT) CSAT is one of the most critical customer experience metrics, measuring how satisfied customers are with their customer interactions.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Improving FCR strengthens customer satisfaction and builds trust in your customer support team. Customer Satisfaction Score (CSAT) CSAT is one of the most critical customer experience metrics, measuring how satisfied customers are with their customer interactions.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52