Agent burnout, Data and Workload forecasts

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent burnout

Data

Workload forecasts

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

We often hear the term “forecast” in relation to the weather. Forecasting for workforce planning is much the same thing. An AI-driven workforce management solution does the heavy lifting to automate forecasting and many of the other repetitive and time-consuming manual tasks in contact center workforce management. Complaints 2.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Staff Forecasting and Scheduling Forecasting is a prediction of contact center workload and staffing requirements. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. Does your spreadsheet do all that?

Call Center

Call Center Schedule adherence call center workforce Management

Customer Contact Central

The Importance of Accurate Forecasting for Omnichannel Volume

Workforce Management for Call Centers: What You Need to Know

Stay Connected