Playvox

AUGUST 25, 2021

Playvox adds its advanced Workforce Management solution to Dialpad contact centers, improving real-time agent planning, forecasting, and scheduling. This helps companies with more than 50 contact center agents reduce staffing costs while also preventing agent burnout.

Management 57

Management Agent burnout Contact Center Coaching 57

Quiq

OCTOBER 16, 2020

Occupancy: Occupancy is the amount of time an individual agent spends actively occupied on a customer interaction. An excessively low occupancy suggests the contact center has hired more agents than contact volume demands. See a Demo Today.

Contact Center 52

Contact Center Agent burnout Metrics Service level 52

Playvox

APRIL 4, 2023

With more time to invest in agent support, they can better connect and communicate with agents to keep engagement and motivation high. Monitor Performance To Spot Burnout Remember that a key sign of agent burnout is decreased productivity and performance.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. Book a demo with JustCall today and empower your business with a solution tailored for the future.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. Book a demo with JustCall today and empower your business with a solution tailored for the future.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

Hodusoft

AUGUST 9, 2023

Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates. If you want to try our multi-tenant contact center software, contact us today for a free demo.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Balto

JANUARY 21, 2025

Streamlining after-call work or improving agent training can reduce AHT and boost satisfaction. Rising call volumes can lead to agent burnout, increasing turnover rates and lowering center performance. For instance: High average handle time (AHT) often correlates with low customer satisfaction scores (CSAT).

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Playvox

APRIL 6, 2023

If too many people are scheduled, you’ll see downtime between interactions, lower occupancy rates, and lower employee productivity for the agents. If not enough people are scheduled, you will often see agent burnout due to minimal breaks between interactions, a higher-than-ideal occupancy rate, and higher overtime costs.

Management 54

Management Contact Center Best practices Agent burnout 54

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Playvox

SEPTEMBER 16, 2022

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It). Ready to see what Customer AI can do for your conversation tagging — and your agents’ sanity? Ask for a demo ! Finally, your team members should be confident in creating their own tags when new unique situations occur.

Finance 52

Finance Agent burnout Education Benchmark 52

Voxjar

JANUARY 11, 2018

Less Agent Burnout – A first call resolution leads to less customer frustration directed towards reps and makes an inherently stressful job more enjoyable. Click below to setup a live demo. Request a live demo. Let’s be honest, when calling into a company most consumers just want an easy, frictionless experience.

First call resolution 40

First call resolution Contact Center Construction Agent burnout 40

Balto

MARCH 29, 2023

Boost agent productivity by letting your agents focus on more important jobs while Balto handles tedious tasks with its powerful AI capabilities. We’re also happy to offer you a free demo of the Balto platform so you can discover how it works in real-time. For more about our services, check out our free definitive guide here.

Contact Center 52

Contact Center Interactive Voice Response Coaching Virtual Agent 52

Playvox

MAY 25, 2023

Inaccurate forecasts can also result in being understaffed, which is also very costly because it can create agent burnout and turnover, not to mention countless bad experiences because you don’t have enough people to serve the volume of interactions.

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55

Playvox

JANUARY 11, 2024

Effective scheduling not only ensures adequate coverage, but leverages agents’ skills and experience to maximize customer satisfaction and helps to avoid agent burnout. Schedule a demo of Playvox’s Workforce Management. Does your spreadsheet do all that?

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Balto

DECEMBER 14, 2022

Ideally, you need your occupancy rate to be under 90% to compensate for random demand fluctuations and avoid agent burnout. This could pressure your agents into rushing their calls with the customers, negatively affecting the overall customer satisfaction levels.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. Without the right KPIs, even the best contact centers can fall victim to inefficiency, agent burnout, and declining satisfaction rates.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. Without the right KPIs, even the best contact centers can fall victim to inefficiency, agent burnout, and declining satisfaction rates.

Best practices 52

Best practices Call Center Metrics Management 52

Calabrio

MARCH 17, 2025

Missed sales opportunities Sales conversions drop when agents are unavailable. Agent burnout & turnover Overworked employees experience stress, leading to increased agent attrition and training costs. Check out our workforce management ROI calculator or book a custom demo today and see how much you could save.

Agent burnout 52

Agent burnout contact center workforce Abandon Call Contact Center 52

Calabrio

MARCH 7, 2025

Avoid agent burnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline. With so many organizations facing issues with attritionrecently, 63% of agents expressed a high risk of burnoutimplementing a sound contact center forecasting strategy cant be overlooked.

Contact Center 52

Contact Center industry standards Call Center Average Handle Time 52