Calabrio

MARCH 25, 2025

Balance Your Contact Centers Workloads Adopting a proactive, rather than reactive, workforce management approach is crucial to overall agent performance.Get ahead of issues, avoid agent burnout, and meet customer demand efficiently with the help of sophisticated forecasting and scheduling tools. Book a free demo today.

Call Center 52

Call Center Metrics Abandon rate Coaching 52

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Playvox

APRIL 4, 2023

Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

Balto

JANUARY 21, 2025

Agent Turnover Rate High turnover rates disrupt your customer service teams and increase costs. Tracking this metric helps you address burnout, training gaps, and overall morale. Simplify processes to minimize how much effort agents need to perform routine tasks. Recognize wins and celebrate milestones.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52