Agent burnout Demo Surveys 
Solvvy
JUNE 30, 2021
These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). . Customer satisfaction can also be measured through various customer satisfaction surveys and questions. Chatbots Lead to Happier Agents, Which Means Happier Customers.
Comm100
OCTOBER 10, 2022
While these queries can easily lead to agent burnout, they also use up valuable agent time. Chatbots can be used to handle almost all of these common inquiries so agents have more time to focus on more complex questions and tasks. These common queries are an excellent opportunity to introduce chatbots.
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Playvox
AUGUST 25, 2021
Even as some businesses have started to bring workers back into the office, 78% of CEOs surveyed indicate that some form of remote work will be an enduring part of their business strategy. In a recent Global Human Capital Trends survey, respondents ranked employee well-being in the top three priorities for work transformation.
Quiq
OCTOBER 16, 2020
Occupancy: Occupancy is the amount of time an individual agent spends actively occupied on a customer interaction. An excessively low occupancy suggests the contact center has hired more agents than contact volume demands. See a Demo Today. How to Improve Contact Center Metrics.
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. With more time to invest in agent support, they can better connect and communicate with agents to keep engagement and motivation high.
Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns.
Balto
JANUARY 21, 2025
Typically gathered through an after-call survey, CSAT reflects whether your call center agents delivered on customer expectations. Streamlining after-call work or improving agent training can reduce AHT and boost satisfaction. How to Analyze Correlations: Use analytics tools to map trends and pinpoint root causes.
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