Agent burnout Education Time management 
Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. I’ve encountered agents like this, and it’s truly the best way to handle any situation). Twitter: @omerminkara.
Noble Systems
OCTOBER 21, 2020
ACD systems can consider the incoming phone number or line, traffic volume, wait or hold times, time of day/day of week, special customer details, and the skills or departments needed to handle the call. Keeping agents and customers satisfied is critical in today’s fast-paced environments. Aid agents during their calls.
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