Fonolo

AUGUST 19, 2021

Call center agent burnout is common but easily prevented. Let’s dive into common reasons for call center burnout, how to recognize it, and how to fix it! What are the signs of call center burnout? Agents usually experience burnout after a long period of consistent stress. What causes call center burnout?

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Agent burnout Call Center Metrics Contact Center 148

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

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Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.

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Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Advanced solutions offer post call and real-time speech analytics to provide feedback, assist agents with calls, identify areas for improvement and give kudos to top performers. Gamification.

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Agent burnout Contact Center Gamification Interactive Voice Response 53

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques.

Contact Center

Noble Systems

AUGUST 1, 2019

Any one of these conditions could result in an agent taking more sick days than usual. When agents feel overwhelmed, they often become impatient and irritable making it more difficult to appropriately handle minor setbacks and feedback. Gamification can motivate agents and keep them engaged, productive and happy.

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Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

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