Agent burnout Employee engagement Healthcare 
Balto
JANUARY 14, 2025
Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. Key Features: Real-Time Sentiment Tracking: Identify when agents are under stress.
Balto
FEBRUARY 6, 2023
How to Battle Contact Center Agent Burnout. Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls. 5 job satisfaction rating on average) and leading training sessions (3.99/5 5 job satisfaction rating on average). 2022, March 15).
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