CX Global Media

JUNE 5, 2017

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Agents feel more valued. Upgrade your Agents.

Agent burnout 192

Agent burnout Contact Center Morale Call Center 192

Fonolo

AUGUST 19, 2021

Call center agent burnout is common but easily prevented. Let’s dive into common reasons for call center burnout, how to recognize it, and how to fix it! What are the signs of call center burnout? Agents usually experience burnout after a long period of consistent stress. What causes call center burnout?

Agent burnout 148

Agent burnout Call Center Metrics Contact Center 148

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. In every industry, managers are the backbone of their workplace. 5 Best Practices for Training Remote Call Center Agents. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Fonolo

AUGUST 5, 2021

Regardless of your industry, providing ongoing training opportunities can mean the difference between finding lasting employees and experiencing high turnover rates. The 2019 LinkedIn Workforce Learning Report states that 94% of employees polled would remain with an organization longer if there were learning opportunities available.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Fonolo

MARCH 8, 2022

Industry Report: State of the Contact Center 2022. Put simply, your call center workforce refers to your agents. The best WFM enlists strategy to help management make the best use of agent labor hours to yield efficiency and revenue, without sacrificing employee engagement or customer loyalty and satisfaction.

call center workforce 75

call center workforce Call Center Agent burnout Management 75

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Being able to remain calm in times of stress is one of the greatest attributes to have in the industry.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100