Fonolo

AUGUST 19, 2021

Call center agent burnout is common but easily prevented. Let’s dive into common reasons for call center burnout, how to recognize it, and how to fix it! What are the signs of call center burnout? Agents usually experience burnout after a long period of consistent stress. What causes call center burnout?

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Agent burnout Call Center Metrics Contact Center 148

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

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Call Center Management Agent burnout Employee engagement 150

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1.

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Employee engagement Agent burnout Gamification Analytics 52

Fonolo

OCTOBER 19, 2021

Remote work offers better work-life-balance for employees who would’ve otherwise had to spend hours commuting to an office. TIP: Add these pros and any others you can think of into job descriptions when hiring new agents. Agent burnout. 5 Tips to Prevent Call Center Agent Burnout Before It Begins.

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Call Center Agent burnout Contact Center Call center experience 95

Fonolo

JANUARY 31, 2022

Agent productivity shouldn’t solely be based on the output of an agent – rather, it should consider the overall experience during each customer interaction. Learn how you can better your team performance below… How to Foster Agent Engagement in a Hybrid Contact Center. 5 Ways to Help Agents Stay Productive.

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Call Center Average Handle Time Agent burnout Contact Center 87

Skybridge

JUNE 10, 2020

How are your agents doing during this unprecedented, often confusing, sometimes painful time? When I’m asked to share tips on keeping at-home agents engaged, I can’t avoid the obvious first answer: either invest in the technology, the management team, and the process redesign – or choose a BPO that has made that investment.

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Agent burnout Call Center At home agents Coaching 52

Fonolo

MARCH 8, 2022

The best WFM enlists strategy to help management make the best use of agent labor hours to yield efficiency and revenue, without sacrificing employee engagement or customer loyalty and satisfaction. Agent burnout. Any miscalculations in forecasting or scheduling could result in overworked agents.

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call center workforce Call Center Agent burnout Management 75