Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Jim Rembach is a customer service and employee engagement expert. Twitter: @ CustomerIsFirst .

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Playvox

APRIL 27, 2023

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. Simply put, it’s where CX rises and falls.

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Balto

JANUARY 14, 2025

Monitoring and analyzing agents performance through various metrics and reports provides insights on areas where agents excel or need improvement, enabling targeted coaching and development programs. Reduced Customer Acquisition Costs : By retaining more customers through proactive engagement, businesses can lower acquisition costs.

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