Agent burnout Employee engagement Video 
Fonolo
AUGUST 5, 2021
Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. When employees are far apart, proper training tools can drive employee engagement and help ensure everyone is on the same page. One-pagers or info sheets.
CSM Magazine
AUGUST 8, 2023
Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.
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Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. This kind of customer engagement is open-ended. There is also a clear start and finish in these conversations.
JustCall
DECEMBER 1, 2022
Use appropriate communication channels to inspire and motivate online call center employees. Face-to-face motivation sessions using video can truly connect help you with your team members. Through video communication, phone calls, and sharing of documents, it is possible to contact and motivate all members of your team when necessary.
Balto
JANUARY 14, 2025
Variety : Diverse formats, including text, audio, and video. Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks.
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