TechSee

MAY 4, 2021

This gives businesses the flexibility to take on additional GigCX agents when necessary, allowing organizations to ensure top-quality service during high-volume periods. . GigCX not only benefits enterprises and retailers but the agents themselves. Agent Burnout. In fact, customer service turnover in the U.S

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

AUGUST 9, 2023

When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JustCall

MARCH 7, 2023

Reduction in Agent Burnout In the end, all the work at a contact center is repetitive. After some time, your agents would become fed up with the routine and begin to quit. Well-designed contact center operations give your agents breaks, tools for engagement and enhancing productivity, and gamified experiences to reduce burnout.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Robert Davis

APRIL 5, 2018

Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Voxjar

JANUARY 11, 2018

Less Agent Burnout – A first call resolution leads to less customer frustration directed towards reps and makes an inherently stressful job more enjoyable. The problem is that most speech analytics software platforms are overly complex and were made for enterprise-sized companies. That’s why we made Voxjar.

First call resolution 40

First call resolution Contact Center Construction Agent burnout 40

Robert C. Davis and Associates

APRIL 5, 2018

Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40