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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.
Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.
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