TeleDirect

MARCH 13, 2025

Implement Role-Playing Exercises Simulate real-life customer interactions to help agents practice responses. Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve. Create an environment where agents feel supported and encouraged to ask questions.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52