Monet Software

NOVEMBER 11, 2020

That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Give them a break—literally.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again. Focus on preventing employee burnout.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Fonolo

JULY 13, 2021

What causes call center burnout? Stress is notoriously prevalent in call center agents. Because of this, 75% of call center agents are at risk of burnout. Here are some of the most common causes for agent burnout: Unsustainably high workload. Exercise and healthy eating contribute to improving mental health.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81