TeleDirect

FEBRUARY 7, 2025

Avoid robotic or scripted replies. Reduces Call Times Active listening helps agents identify customer needs faster, leading to shorter call durations and improved efficiency. Lowers Agent Burnout When customers feel heard, they are less likely to escalate frustration, reducing stressful interactions for agents.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

Balto

JANUARY 18, 2025

Ensuring compliance with scripts and regulatory guidelines. Workforce Managers The Unsung Heroes Scheduling might not seem glamorous, but a well-managed schedule is the difference between overworked agents and a balanced, efficient team. Managing shifts to prevent agent burnout. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Ensuring compliance with scripts and regulatory guidelines. Workforce Managers The Unsung Heroes Scheduling might not seem glamorous, but a well-managed schedule is the difference between overworked agents and a balanced, efficient team. Managing shifts to prevent agent burnout. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

NobelBiz

MARCH 6, 2023

Train agents on compliance : Ensure that agents are trained on any legal or regulatory requirements related to the campaign, including rules around consent, privacy, and data protection. Test agent performance : Conduct role-playing exercises to test agent performance and ensure that they are effectively handling calls and objections.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52