TeleDirect

FEBRUARY 7, 2025

Sales and Upselling Calls Identify customer needs through active listening. Reduces Call Times Active listening helps agents identify customer needs faster, leading to shorter call durations and improved efficiency. Q2: How can call centers train agents to become better listeners? How Active Listening Benefits Call Centers 1.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52