Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

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Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.

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Agent burnout Contact Center Gamification Interactive Voice Response 53

Noble Systems

AUGUST 1, 2019

Gamification can motivate agents and keep them engaged, productive and happy. What warning signs of agent overload have you noticed in your contact center? The post Contact Center Agent Burnout – Part 1, Warning Signs appeared first on Noble Systems. These enabling technologies will also be discussed in Part 2.

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Agent burnout Contact Center Schedule adherence Gamification 62

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

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Agent burnout Analytics Gamification Coaching 52

Fonolo

FEBRUARY 19, 2019

We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. What’s Inside: Gamification in the Contact Center. Investing in Agents. The Anatomy of a Successful Contact Center Manager [Infographic].

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Call Center Contact Center Agent burnout Gamification 62

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!,

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Contact Center Gamification Agent burnout Employee engagement 52

CSM Magazine

AUGUST 8, 2023

With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.

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Employee engagement Agent burnout Gamification Analytics 52