Fonolo

FEBRUARY 14, 2019

Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 What’s Inside: Gamification in the Contact Center. Investing in Agents.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

TeleDirect

MARCH 13, 2025

Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve. Create an environment where agents feel supported and encouraged to ask questions. Focus on Reducing Agent Burnout Provide stress management training to help agents cope with high call volumes.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Playvox

APRIL 27, 2023

But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Contact center trends can directly impact success. Be clear about how to succeed.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Hodusoft

AUGUST 9, 2023

It’s also a significant pain point, particularly in industries with strict compliance requirements. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Balto

NOVEMBER 2, 2023

The most recent game-changer that has taken the tech industry by storm is the advancement of AI and ML-driven insights that allow enterprises to create more personalized experiences for their customers, as well as maximize efficiency and make the most out of their agents’ skills.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Balto

JANUARY 18, 2025

Investing in call center management best practices and focusing on managing call center agents can significantly enhance the call center’s performance, creating a foundation for growth, strengthening customer relationships, and positioning your brand as an industry leader. Managing shifts to prevent agent burnout.

Best practices 52

Best practices Call Center Metrics Management 52