Agent burnout Gamification Management 
TeleDirect
MARCH 13, 2025
Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve. Create an environment where agents feel supported and encouraged to ask questions. Focus on Reducing Agent Burnout Provide stress management training to help agents cope with high call volumes.
Fonolo
FEBRUARY 14, 2019
We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. What’s Inside: Gamification in the Contact Center. Investing in Agents.
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Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. When companies require agents to work even more hours than originally scheduled, managers are just adding to the strain. Agents are human. Gamification. Humans have limits.
Noble Systems
AUGUST 1, 2019
When contact center agents are stressed out, they can become frustrated, develop a cynical attitude toward co-workers and managers. Their negativism affects interpersonal relationships with customers in addition to other agents. Overloaded agents are typically less likely to be able to solve customer problems.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
Talkdesk
JULY 16, 2019
What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help.
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