TeleDirect

MARCH 13, 2025

Increases Agent Confidence and Efficiency Training ensures agents are well-equipped to handle various customer scenarios. Enhances Call Center Performance Improves key metrics such as average handle time (AHT) and customer satisfaction scores (CSAT). Reduces agent turnover by boosting job satisfaction and skill levels.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

FEBRUARY 19, 2019

Call Center Metrics. We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. What’s Inside: Gamification in the Contact Center. Investing in Agents. Customer Experience Trends.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Agents won’t burn out trying to channel jump to satisfy needs. Remember to keep it focused on key metrics. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

Hodusoft

AUGUST 9, 2023

Multi-tenant contact center software offers customizable performance dashboards that present key metrics, real-time analytics , and reporting capabilities in a visually appealing manner. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52