TeleDirect

MARCH 13, 2025

In this blog, we will explore effective training strategies that help develop high-performing call center agents, improve customer service skills, and enhance overall call center performance. Why Training is Essential for Call Center Agents 1. Create an environment where agents feel supported and encouraged to ask questions.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. Ask agents what would make a positive difference to their working lives—don’t assume you know. Then apply a little common sense. There are other ways to reward staff.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Balto

JANUARY 17, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. Managing shifts to prevent agent burnout. Think about it.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 18, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. Managing shifts to prevent agent burnout. Think about it.

Best practices 52

Best practices Call Center Metrics Management 52