TeleDirect

MARCH 13, 2025

Encourage Problem-Solving and Critical Thinking Train agents to think independently and confidently when resolving customer issues. Use case studies and real scenarios to reinforce decision-making skills. Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

AUGUST 1, 2019

This can lead to agent overload which can manifest itself in dissatisfaction, disengagement and poor performance. Ultimately these agents get burned out which can result in attrition. Studies have indicated that as much as 74 percent of agents are at risk of burnout and you can lose between 30-45 percent to attrition.

Agent burnout 62

Agent burnout Contact Center Schedule adherence Gamification 62

Hodusoft

AUGUST 9, 2023

As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents. Outsource the rest.”

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. A drop in agent productivity or performance is one tell-tale sign of burnout.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80