Agent burnout Gamification Technology 
TeleDirect
MARCH 13, 2025
Provide Continuous Learning Opportunities Offer ongoing training sessions to keep agents updated on new policies and technologies. Implement refresher courses for agents to improve their skills over time. Use Call Monitoring and Quality Assurance Programs Regularly review recorded calls to assess agent performance.
Fonolo
FEBRUARY 14, 2019
We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. What’s Inside: Gamification in the Contact Center. Investing in Agents.
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Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. It starts with a foundation made up of the right technologies and best practices.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Training bolsters agent confidence and keeps them engaged which increases job satisfaction. Friendly competition engages agents and motivates them to continually improve. Gamification.
Noble Systems
AUGUST 1, 2019
In Part 2 of this blog series we will discuss the causes behind the signs of burnout as well as what you can do to reduce and even eliminate them. The good news that that there are contact center technologies that can alleviate stress, make the agents’ job easier, and keep them motivated and engaged.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.
Fonolo
FEBRUARY 19, 2019
From my perspective, the human aspect of running a call center is much more challenging than the technology aspect. We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. Investing in Agents.
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