Agent burnout Gamification Video 
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.
CSM Magazine
AUGUST 8, 2023
With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.
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Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Be clear about how to succeed.
Hodusoft
AUGUST 9, 2023
In such a scenario, businesses should prioritize multi-channel support and make sure their customers can contact it using audio calls, video calls, text messages, emails, live chats, instant messages, social media, and more. Avoid agent burnout Agent burnout is a serious issue in the contact center industry.
Balto
JANUARY 14, 2025
Variety : Diverse formats, including text, audio, and video. Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. Veracity : Ensuring data accuracy and reliability.
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