Agent burnout industry standards Tips 
Fonolo
OCTOBER 12, 2021
5 Tips to Prevent Call Center Agent Burnout Before it Begins. 5 tips for optimizing your call center workplace layout. Develop agent seating plans. Assigned seating may remind you of grade school, but this approach can really help support your agents so they can do their best work on the daily.
SharpenCX
FEBRUARY 11, 2020
To keep up, let’s take a look at a few call center efficiency tips to help you improve your call center performance to keep customers happy. Tip #1: Know your Agents and Encourage Autonomy. Where would you be without your agents in the first place? Next, track agent performance. Tip #2: Take Advantage of Idle Time.
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Balto
JANUARY 21, 2025
Managing this metric is key to balancing agent utilization rates and optimizing contact center performance. Formula: Pro Tip: Break call volume into categoriescalls managed by agents and self-service options (like interactive voice response systems). Compare them against industry standards.
Balto
JANUARY 2, 2025
Managing this metric is key to balancing agent utilization rates and optimizing contact center performance. Formula: (Total number of incoming + outgoing calls) in a given period Pro Tip: Break call volume into categoriescalls managed by agents and self-service options (like interactive voice response systems).
Calabrio
MARCH 7, 2025
Workforce Management Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025 Share If operational efficiency and peak performance are your top goals, then implementing a sound contact center forecasting process might be the single most important thing your organization can do. Table of Contents What is contact center forecasting?
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