Agent burnout Industry Morale 
CX Global Media
JUNE 5, 2017
If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Improving Employee Morale. Of course, you did.
Fonolo
FEBRUARY 14, 2019
Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 According to Talkdesk , call centers have a turnover rate ranging from 30 to 45 percent.
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CCNG
MARCH 8, 2023
As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how?
Fonolo
SEPTEMBER 28, 2021
In every industry, managers are the backbone of their workplace. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Note which times on which days are busiest and be sure to schedule your agents accordingly. Focus on preventing employee burnout.
Playvox
OCTOBER 19, 2021
in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. This difficulty includes finding contact center agents. What happens when you don’t have enough contact center agents? Increased agent burnout.
Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Being able to remain calm in times of stress is one of the greatest attributes to have in the industry.
Playvox
APRIL 4, 2023
Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.
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